In this learning series we move beyond theory into real-world “supervision-style” discussions, unpacking the nuance, the struggle, and the practical strategies that actually move the needle.
Join Alex Scott and James Morley, two highly experienced community physiotherapists who collectively have 2 decades of community neuro experience as well as post-grad pain studies under their belt, as we untangle the complexity of pain together.
Webinar episodes
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E1: “Where do I start?”
Alex and James tackle the challenge of managing highly complex client cases involving trauma, mental health hurdles, and cultural nuances. They unpack the common feeling of clinician overwhelm while providing practical strategies for rapport building and trauma-informed care. Tune in for expert insights on exercise prescription and effective engagement for the clients who need it most.
E2: “How do I get them on board?”
Alex and James explore how metaphors and creative pain education land in the real world. James shares a unique case study where a trip to Bunnings served as the catalyst for client engagement and pain reconceptualisation. Together, they unpack the science behind Conceptual Change Theory, building clinical rapport, and refining your motivational interviewing tools to turn resistance into readiness.
E3: “How do I educate?”
Alex and James explore the subtleties of pain neuroscience education (PNE) and why generic resources often miss the mark. They share three distinct client case studies – each requiring a highly individualised approach – to demonstrate how to make information meaningful. Together, they provide practical steps to upgrade the potency of your own education and ensure your message hits home every time.
Episode topics

- Untangling complex diagnosis and pain contributors
- Overcoming barriers to engagement
- Dealing with cognitive or communication impairments
- Getting the most out of your funding
- Early pain prevention
- Avoiding burnout
- Trauma informed care
Alex Scott, Senior Physiotherapist, Physiotherapy Team Leader
Alex has worked in the neurological space for over a decade and has a particular passion for community work. In 2019, she completed post-graduate studies in Pain Management, through the University of Sydney. Alex has expertise in pain in neurological disorders, such as MS, stroke, ABI, and SCI.
Alex has been with IRS for 9 years and is Physiotherapy Team Leader.
See Alex’s bio
James Morley, Senior Physiotherapist
James has spent his career solely in the community neuro space and has a passion for building rehabilitation into people’s daily lives. James has extensive experience in managing persistent pain for people with neurological disorders such as ABI, SCI and stroke – working collaboratively to build up community participation and quality of life.
James has been with IRS for 8 years and is our West Site Coordinator.
See James’ bio
Connect with us
Have a complex case or a specific challenge you’re facing in the community? Get in touch via your direct line to Alex and James – learning@independent-rehab.com.au







