Client’s Rights and Responsibilities

For the best possible health outcomes, Independent Rehabilitation Services acknowledges the following client’s rights and responsibilities.

Client Rights

Each client has the right to:

  • Be treated courteously and with respect
  • Be treated in a manner that respects their individuality
  • Be given clear and concise information regarding their intervention
  • Have full recognition of their needs, culture and beliefs in all aspects of communication, assessment and intervention
  • Have consideration to the inherent sensitivity in the client-practitioner relationship where hands-on treatment is involved
  • Know the qualifications of their treating therapist
  • See their therapist of choice
  • Gain a second opinion if requested
  • Refuse an intervention
  • Elect to have a third party present at a consultation or meeting
  • Provide feedback (positive or negative) to their treating therapist or to the practice
  • Have their privacy needs adequately met
  • Not be discriminated against on the basis of their age, gender, ethnicity, beliefs, sexual preference, health status, impairment, industrial activity, marital status, parental status or status as a carer, physical features, political beliefs or activity, pregnancy, sexual orientation or personal association (whether as a relative or otherwise) with a person who is identified by reference to any of the above attributes.

Client Responsibilities

Clients are expected to:

  • Treat our clinicians with courtesy and respect
  • Observe practice policies including the practice fee schedule.  Any appointments cancelled within  24 hours of the appointment time will be invoiced accordingly.  If the clinician can make an appointment with an alternative client for the time, then no invoice will be forwarded.
  • Communicate their needs, expectations and concerns in a timely manner
  • Share information about their presenting condition, as well as other information about their health that may affect options for intervention openly with their clinical team.These may include if they:
    • have a pacemaker or heart condition
    • have suffered from blood clots, thrombosis or stroke
    • suffer from diabetes.
    • are currently taking any medication

Click here to download a pdf version: Rights and Responsibilities