Referral Information

General Referral Information

As a provider of community based Physiotherapy, Occupational Therapy and/or Speech Pathology to clients funded by Transport Accident Commission (TAC), National Disability Insurance Scheme (NDIS), Department of Veteran’s Affairs (DVA), Slow To Recover Program (STR), Individual Support Packages (ISP), privately funded and those eligible for an Enhanced Primary Care (EPC) package, we are committed to making your referral process as simple as possible.

Referrals can be made by a treating professional, a family member, clients themselves or anyone involved in care. Referrals are taken over the phone, by fax or email or by contacting a clinician directly.

Phone our friendly office staff on 9885 2533 or download a Referral Form here and fax or email it to our office:

General Referral Form

NDIS Referral Form

Fax: 9885 3667

Email: referral@independent-rehab.com.au

We value our relationship with you. If you have any queries or concerns with the referral process or ongoing management of your clients, please let us know by contacting our Allied Health Leader, Natalie Pribil (npribil@independent-rehab.com.au) or our Practice Principle, Kate Phillips (kphillips@independent-rehab.com.au).

For specific referral information for case managers, health professionals and clients and families see the sections below:

Information for TAC Support Coordinators
Information for Allied Heath Professionals
Information for General Practitioners and Practice Nurses
Information for Case Managers
Information for Patients and/or Family Members
Information for NDIS Support Coordinators and LACs

 Information for TAC Support Coordinators
We are a recognised TAC provider of community based neurological Physiotherapy, Occupational Therapy (including Framework OT assessment and /or intervention) and Speech Pathology to TAC clients.

Once a TAC referral has been received and processed, a clinician will be allocated and an appointment made for that person by contacting them or a next of kin (if appropriate).

Clients will be seen once approval for the initial assessment is received in writing from the Support Coordinator.

The allocated clinician/s will then contact the Support Coordinator direct to let them know when they will visit the client, their contact details and discuss any expectations of the service they are to provide including any relevant issues regarding the client.

Information for Allied Health Professionals
Referrals for any clinical area can be made by anyone involved in care, a family member or the client themselves over the phone, fax or by email or by contacting a clinician directly.

Once a referral has been received and processed, a clinician will be allocated and an appointment made for that person by contacting them or a next of kin (if appropriate). If the client is an inpatient, one of the treating clinicians will contact you to arrange an introductory visit to the client and their treating team if possible in their facility prior to seeing them at home.

Clients will be seen for individual sessions once funding approval has been received (if required).

The allocated clinician/s will then contact the referrer to let them know they will visit the client, give their contact details and discuss your expectations and any relevant issues regarding the client.

Information for Practice Nurses and Medical Practitioners
If clients are eligible for Enhanced Primary Care (EPC) and/or has a Team Care Arrangement, referrals can be made directly to our office from the treating GP by faxing or emailing the appropriate paperwork. If eligible for our services, client’s will be contacted and an appointment made. Our service will incur a gap payment and the clients will be informed of this prior to an appointment.

If clients are eligible for Department of Veteran’s Affairs (DVA) funding a D904 is required from the GP with the referral. There is no gap payment for our services with DVA funding.

All other referrals including those through private health funds are made directly to our office by phone, fax or email.

Information for Case Managers / Support Coordinators
Once a referral has been received and processed, a clinician will be allocated and an appointment made with the client, by contacting them or a next of kin (if appropriate).

Clients will be seen once approval for the initial assessment is received in writing from the Case Manager / Support Coordinator.

The allocated clinician/s will then contact the Case Manager / Support Coordinator to let them know when they will visit the client, their contact details and discuss any expectations of the service they are to provide including any relevant issues regarding the client.

Information for Clients and/or family members
Clients or their family members can make a referral directly to our office by phone, fax or email. After a referral has been made, the allocated clinician will contact you to make a time to visit you in your home.

Independent Rehabilitation Services is a private provider. If there is no external funding body involved, all invoices will be posted to your mailing address. If you will be claiming through your Private Health Insurance,  please forward these invoices to your fund for appropriate reimbursement.

If an external funding body is involved in your treatment, written information regarding funding may be required prior to an appointment being made. Our reception staff will let you know when this may be necessary and if there will be any out of pocket expenses.

Information for NDIS Support Coordinators and LACs
We are a recognised NDIS service provider for Physiotherapy, Occupational Therapy and Speech Pathology. We provide community based neurological and general rehabilitation for our NDIS clients, based in their home and their community.

Once an NDIS referral has been received and processed, an NDIS service agreement draft will be drawn up for the participant and their family to sign.  Once completed, we will allocate clinician/s and an appointment will be made by contacting the participant or next of kin (if appropriate).

Participants will be accepted who are self-managed, plan managed or NDIA managed.  It is highly recommended that the NDIS plan be forwarded with the referral to gain a thorough understanding of the participant’s goals and allocated funding.

 

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